Help Center

🛎️ Help Center

Welcome to the Organized by Kelli Help Center. We're here to assist you with any questions or concerns regarding your order, products, account, or policies. Below you’ll find quick answers to common topics. If you still need help, our team is always happy to support you!

📦 Order & Shipping

When will my order ship?
All orders are processed within 1–3 business days. You'll receive a confirmation email once your order ships.
Do you offer tracking?
Yes! A tracking number will be emailed to you after dispatch. Please allow up to 48 hours for it to update.
Where do you ship?
We ship to the USA, Europe, and internationally. Shipping is free in the USA & Europe.

🔁 Returns & Exchanges

Can I return an item?
Yes. We accept returns within 30 days of delivery for unused items in original packaging.
How do I request a return?
Email us at organizedbykelli@hotmail.com with your order number and reason for return.
Who pays for return shipping?
If the item is damaged or incorrect, we cover return shipping. Otherwise, return costs are the buyer’s responsibility.

🔐 Account & Privacy

Do I need an account to order?
No account is required — but creating one allows you to track orders and manage purchases easily.
Is my information safe?
Absolutely. We use secure encryption and do not sell or share your personal data with third parties.

💳 Payments & Billing

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure options via Shopify checkout.
Will I be charged any extra fees?
We do not charge additional fees. International customers may be subject to customs duties or VAT upon arrival.

📞 Contact Us

If your question isn’t covered above, don’t hesitate to reach out. We're here to help!

Email: organizedbykelli@hotmail.com
Phone: +1 419-792-4086
Address: 10840 SE 50th Terrace, Belleview, FL 34420