FAQ

❓ Frequently Asked Questions (FAQ)

We’re here to make your shopping experience with Organized by Kelli smooth and simple. Below are answers to our most frequently asked questions. If you can’t find what you’re looking for, feel free to reach out!

📦 When will my order be shipped?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive an email with a tracking number.

🚚 How long does shipping take?

USA: Estimated delivery time is 5–7 business days.
Europe: Estimated delivery time is 10–15 business days.
Other countries: Shipping times vary by location.

📬 Where can I find my tracking number?

Your tracking number will be sent via email once your order ships. If you haven't received it within a few days, please check your spam/junk folder or contact us directly.

🔄 What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Email us at organizedbykelli@hotmail.com to start your return process.

💳 What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options through Shopify’s checkout system.

📦 Do you offer international shipping?

Yes! We ship worldwide. Delivery time and cost will depend on your location. Customs fees may apply depending on your country’s import policies.

🧽 Are your storage bags washable?

Yes, most of our fabric-based storage bags are washable. We recommend hand washing or gentle machine washing, and air drying to maintain shape and durability.

📞 Still need help?

If your question wasn’t answered above, we’re just a message away! Reach out to us and we’ll be happy to assist.

Email: organizedbykelli@hotmail.com
Phone: +1 419-792-4086
Address: 10840 SE 50th Terrace, Belleview, FL 34420

FAQ